terms and conditions

By renting our product you agree to these terms and conditions:

Payments: We offer 2 payment options: All the payment is due up front or SHOP PAY which splits it into 4 payments.

Disclaimer: By renting our floral backdrops you understand that though some of these flowers look real, and are named after real flowers, they are artificial, and therefore only resemble the real flower for which it is named after, or referred to. 

Balance due must be paid in full at least 30 days prior to the wedding/event. If payment of balance due is not made, flowers and decor will not be ordered, and this contract will be closed at the determination of Ivory Blossoms LLC Rentals. If Ivory Blossoms LLC Rentals determines the contract can still be fulfilled after this date and you wishes to continue the contract, there will be a 10% fee added to the balance due and an additional 10% fee for each 7 days that the balance is late. Any extraordinary costs incurred due to the late payment will be passed on to you.

Additions less than 30 days prior to the wedding/event, will be accepted up to 7 days prior to the wedding/event and must be paid within 24 hours. No guarantee is given that the same flowers will be available and pricing will be determined according to what is available. Color and style will be matched as closely as possible.

Price is for 1 setup/location only. Additional fees will apply if the desired rental item is to be moved from the ceremony to the reception, or anywhere else. If you need any item moved from the ceremony, to the reception, or anywhere else. An additional moving and setup fee will be required. Our arches, arbors, pillars, and backdrops are very large and do not fit through normal doorways. They have to be dissembled, which will require our movers and/or florist to remove the florals, dissemble the item, transport it to the new location, then reassemble, and re-apply the florals. We require our own team to move any items. This is due to insurance reasons, which will not cover anyone outside out team to handle our items.

Please be sure to check with your venue to confirm our rentals will fit in the desired space.

All orders include delivery, setup, and pickup, with a pickup time of no later than 9:00 PM, and delivery within 15 miles of our warehouse.  Pickups past 9pm will incur an additional fee. The delivery cost for orders outside of 15 miles is typically a dollar a mile, but will be determined based off of location and whether or not it involves setup from our movers and/or florist. Please email us and we can give you a quote for this price based off these two factors. 

Any pickups past 9pm are subject to a late night pickup fee, which can be found below. 

 

Product Handling: No rentals can be left outside overnight. The backdrops cannot be in the rain due to damage. If there is rain coming and the arch is outside we will come get the arch early.  No one is allowed to transport, take-down, or move our product without prior written approval.

Any damage incurred to our product beyond natural wear while renting our items will be charged to your card in the amount of 2 times the rental price of the item. If an item is not returned within the rental agreement period of time, you will be charged 4 times the rental cost of the item and will be allowed to keep the item. Your credit card information is safely stored and will be deleted once the items are returned.

All decorations for the wedding or event need to be approved by Ivory Blossoms LLC to maintain a cohesive look. If you use decorations not provided by Ivory Blossoms LLC, we will not take responsibility for how those items work with our own, even if they are combined. Ivory Blossoms LLC can make changes as needed to keep everything consistent, and we will not be held responsible for any issues that arise from outside decorations.

Venue and Location Limitations: Ivory Blossoms Rentals is limited by the rules and guidelines of the location(s) and site management. Negotiation with the officials for moderation of guidelines is the responsibility of The Customer; Ivory Blossoms Rentals will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to Ivory Blossoms Rentals.

Cancellations: We require a 90 day cancellation notice, otherwise your retainer cannot be partially refunded. In the event of a war, fire, tragedy, pandemic, natural disaster, or other emergencies within 90 days of your wedding/event, we will move your retainer free of charge to another date.

Retainers will not be refunded in full, they will exclude the payment processing fees, as well as any time we spent in communication with you, the time spent forming this proposal, any time spent working on your event preparations, fees charged by our banking institution for refunds, and may include the fees associated with us making this available online for you to rent online. 

Ivory Blossoms LLC rentals reserves the right to cancel this contract if at any time Ivory Blossoms LLC rentals feels that the obligations cannot be met. Ivory Blossoms LLC rentals will credit the amount paid, minus any actual costs incurred up to that point that Ivory Blossoms LLC rentals informs you.